Reasons Why the Ring Doorbell Is Offline or Not Working
If your Ring Doorbell is offline, it cannot connect to the Ring app and execute functions like using the camera to see who is at the door. Often, if a Ring Doorbell goes offline, it’s due to a Wi-Fi issue. Other common reasons why a Ring Doorbell may go offline include:
A power surge has disconnected the router.A wire has been disconnected from the router.The Wi-Fi network password has been changed.The battery is depleted.There’s been a temporary power loss.
Why Does the Ring Doorbell Pro Have Power Issues?
Unlike the original Ring Doorbell or Ring Doorbell 2, the Ring Doorbell Pro does not have a rechargeable battery, and it does not receive power from an Ethernet connection, as the Ring Doorbell Elite does. The Ring Doorbell Pro needs a power source that provides between 16 and 24 volts. Ring Doorbells are typically connected to the wire station of a traditional outdoor doorbell. Depending on how frequently your Ring Doorbell Pro is used and what functions are executed, it may require more power. If your Ring Doorbell Pro works for a short time and then stops working, there may be a power issue. Here are some other indications that it is not receiving enough power:
Unable to maintain a Wi-Fi connection.Randomly shuts off.Freezes during live video.Night vision stops working.The original internal doorbell doesn’t ring properly.
What to Do If Your Ring Doorbell Isn’t Working
Follow these troubleshooting tips:
